Rural Case Manager – Housing & Support Services

Location: Clarksville, Tennessee / Rural Middle Tennessee
Employment Type: Full-Time
Compensation: $48,000–$65,000 annually
Reports To: Medical Case Management Coordinator

As a Rural Case Manager – Housing & Support Services at Nashville CARES…

You'll play an important role in helping individuals throughout rural Middle Tennessee access the healthcare, housing, transportation, nutrition, financial assistance, and community resources they need.

This is a highly independent, community-based role serving clients primarily in the Clarksville and Springfield areas, as well as Montgomery, Houston, Humphreys, Stewart, and Robertson Counties. You'll provide comprehensive case management while also overseeing specialized HOPWA and Tenant-Based Rental Assistance requirements for clients in the region.

We're looking for someone who is highly organized, resourceful, comfortable working independently, and able to build strong relationships with people from a wide range of backgrounds. The right person will be comfortable balancing meaningful client interaction with detailed documentation, program requirements, travel, and problem-solving.

What You'll Do

Case Management & Client Support

• Assess each client's circumstances, strengths, needs, and barriers and connect them with appropriate services
• Provide ongoing case management, including assessments, care planning, eligibility support, and connection to medical and community resources
• Help clients access services such as housing, nutrition, transportation, financial assistance, healthcare, and other community resources
• Assist clients with locating housing or maintaining their current housing
• Help clients navigate multiple systems and program requirements while identifying practical steps toward their goals
• Build trusting relationships with clients while maintaining appropriate professional boundaries

Housing & Program Support

• Manage client eligibility and required documentation for HOPWA-funded services
• Support clients receiving Tenant-Based Rental Assistance, including required home visits, eligibility documentation, and ongoing program paperwork
• Maintain accurate and timely funder-required documentation and eligibility records
• Participate in program and community meetings and serve as a knowledgeable resource for the rural service area
• Develop and maintain relationships with landlords, housing providers, healthcare partners, and other community resources

Independent Field & Community Work

• Independently manage your schedule, caseload, documentation, and program responsibilities while staying connected to the larger Nashville CARES team
• Conduct client visits throughout the rural service area, including home and community-based visits
• Plan travel efficiently when serving clients across multiple counties
• Research resources and solutions when unique client needs arise and know when additional support or consultation is needed
• Coordinate closely with Nashville CARES staff and community partners to ensure clients have access to the services they need
• Travel to the Nashville CARES office approximately one day per week for team collaboration, client needs, documentation, and other agency responsibilities

Who You Are

• Highly organized and able to keep track of multiple clients, deadlines, programs, and documentation requirements
• Comfortable working independently and managing your responsibilities without constant direction or reminders
• Able to connect and build trust with individuals from a wide variety of backgrounds and communities
• A clear communicator who can explain complicated systems, requirements, and options in an approachable way
• Resourceful and willing to research, make calls, and find solutions when the answer isn't immediately available
• Patient, supportive, and adaptable when working with clients who may be facing significant barriers
• Detail-oriented and understand the importance of accurate, timely documentation
• Comfortable balancing field-based client work with administrative responsibilities

What You'll Need

• Bachelor's degree required; degree in Social Work, Human Services, or a related field preferred
• Master's degree preferred
• Minimum of three years of experience in community-based social services, human services, healthcare, case management, or a related field
• Strong organizational, communication, documentation, and problem-solving skills
• Proficiency with Microsoft Office and general computer and mobile technology; electronic health record training will be provided
• Valid driver's license, reliable vehicle, and automobile liability insurance for required client and agency-related travel
• Ability and willingness to travel throughout the rural service area and to Nashville approximately once per week

Why Nashville CARES?

At Nashville CARES, we're passionate about ending the HIV epidemic in Middle Tennessee. We provide prevention services to help stop the spread of HIV, along with medical care and comprehensive support services for individuals living with HIV.

Our services include case management, medical care, housing assistance, nutrition and transportation services, and assistance with insurance and prescription needs. We approach our staff and clients with respect and compassion and are committed to creating an environment where employees can grow and develop their skills.

Benefits

• Health insurance with employer-paid premium + buy-up options
• Dental and vision coverage with employer-paid premium + buy-up options
• Over five weeks of PTO in your first year for full-time employees
• 12+ paid holidays per year
• Employee Assistance Program
• Short-Term and Long-Term Disability
• 403(b) Retirement Savings Plan & more

Nashville CARES is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics, and perspectives that make each person who they are.