Job Title: IT Support Specialist
Reports To: Data Systems Director
FLSA Status: Exempt-Salary/Full-time
Hybrid (4 days Onsite)

About Nashville CARES:
Nashville CARES is the leading force in Middle Tennessee dedicated to ending the HIV/AIDS epidemic. Through a holistic approach encompassing HIV prevention, treatment, and comprehensive support, we aim to uplift those at risk and those living with HIV. Our passionate commitment to education, advocacy, and quality healthcare drives our mission forward. Discover more about our impactful work at www.NashvilleCARES.org

Position Overview:

We are looking for a skilled IT Support Specialist who will maintain our information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems. Successful candidates must have a working knowledge of Windows-based software, hardware, and networks. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required. 

Essential Duties/Responsibilities

• Setup and install PCs for users per build instructions, test configurations prior to installation and acclimate new users to corporate network.
• Act as a liaison with internal staff and contracted technology helpdesk vendor to troubleshoot and assist on ticket issues.
• Provide supplemental end user support for PC, server, printer, smart-phone, and VoIP devices.
• Maintain & coordinate additions, moves, changes, and deletions of users, licenses, upgrade schedules, phones, and PC equipment.
• Design, document, and update instructions based on new software and policies.
• Provide technical support to staff and respond to problems in a tactful and expedient manner.
• Effectively communicates relevant IT-related information to managers.
• Advise and recommend on upgrades, pc designs, and best practices for agency implementation.
• Work with IT vendors on network projects.
• Assist with or manage all technology installations or ad hoc events (all-staff meetings, hybrid virtual/inperson interviews, etc.)
• Document technical processes and troubleshooting guidelines.
• Institute protocols for the use of IT across departments and projects.
• Collaborate with other professionals to maintain standards and functionality.

Qualifications

• Must demonstrate technical competence and knowledge of Information Technologies.
• Proven experience as IT Support Specialist or similar role with a minimum of 1-2 years of experience in Information Systems.
• Must be familiar with and able to install, troubleshoot and maintain workstations/network, server, programs to include but not limited to Microsoft 365/Windows based operating systems.
• Strong communication and interpersonal skills.
• Excellent organizational and coordination abilities.
• Ability to work under pressure with attention to detail.
• Strong analytical skills necessary for devising solutions and implementing changes.
• Excellent customer service, organizational and time management skills required.
• Must be a self-starter, work well without supervision and accept responsibility.
• Possess a valid driver’s license and reliable transportation.

Preferred Qualifications

• Associate degree in Computer Science or related degree.
• At least one of the following certifications: CompTIA Network+, CompTIA Security + or Microsoft MS-900, AZ-900.
• Experience in network management and help desk support.
• Experience with Zoom or other VoIP providers.

Why Join Us?

• Be a part of a mission-driven organization that is a community leader in HIV prevention and care.
• Engage in meaningful work that has a direct, positive impact on people’s lives.
• Benefit from professional development opportunities in a supportive and inclusive workplace.

Competitive Benefits Include: Medical, Dental, Vision, Life Insurance, 403b, long term disability insurance; short term disability insurance, group life insurance, voluntary life, accident insurance and critical insurance, generous paid time off policy (27 – 37 days per year based on accruals and length of service), and 12 paid holidays.

Nashville CARES is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or gender identity. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are.

The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.